By default, your hosted cancel page is served from flow.churn.io/your-org-id. On the Pro plan, you can replace this with your own domain, such as cancel.yourcompany.com, for a fully white-labelled cancellation experience.
⚠️ Pro plan required. Custom domains are available on the Pro plan only. Upgrade from Settings > Billing to unlock this feature.
How to set up a custom domain
Go to Flows > Embed and select the Page tab
Enter the subdomain you want to use, for example cancel.yourcompany.com
Click Configure DNS. Churn.io will open a guided DNS setup wizard.
Follow the prompts to connect your DNS provider and apply the required DNS record. The wizard handles the configuration automatically.
Once DNS propagates, your cancel page will be live at your custom domain
💡 SSL is automatic. Churn.io automatically provisions and renews an SSL certificate for your custom domain. You do not need to manage certificates manually.
Common setup notes
Use a subdomain such as cancel.yourcompany.com, not a root domain like yourcompany.com
DNS propagation typically completes within a few minutes but can take up to 48 hours in some cases
If the DNS wizard is unavailable, contact support via the chat icon and the team will configure it for you
💬 Questions or concerns? Get help from our support specialists at Churn.io.