If you need to cancel your Churn.io subscription, this article explains how to do it, what happens to your data, and what alternatives you might want to consider first.
⚠️ Consider downgrading first
If cost is the concern, consider downgrading to the Free plan rather than cancelling entirely (see Understanding Your Plan). The Free plan keeps your flows active (one at a time) and your historical data intact, with no monthly charge.
How to cancel your subscription
Go to Settings > Billing
Click the Plan tab
Click Cancel subscription
Confirm the cancellation in the dialogue that appears
Your Pro subscription remains active until the end of the current billing period. After that, your account moves to the Free plan automatically.
What happens after cancellation
Your active flows will remain live on the Free plan (one flow at a time)
Historical session data is retained on the Free plan
Pro-only features such as A/B testing and unlimited flows become inaccessible
The "Powered by Churn.io" branding badge reappears on your flows
💡 Deleting your account entirely
Cancelling your subscription moves you to the Free plan. If you want to permanently delete your account and all associated data, contact our support team via the chat icon. Data deletion requests are processed within 30 days.
💬 Questions or concerns?
Get help from our support specialists at Churn.io. Click the chat icon at the bottom of your screen to reach us directly.