Cancelling isn't the same as erasing everything. When you cancel your subscription, churn.io keeps your account and your work intact — it simply winds down your paid plan and adjusts what stays active under the free tier. This article explains exactly what happens to your subscription, your flows, your team, and your historical data when you cancel, and how things come back if you decide to return.
When you cancel your paid plan
You can request a cancellation from the Billing tab in your settings. When you do, you'll be asked for a quick reason, and then your cancellation is scheduled.
Cancelling does not cut off your access right away. Your subscription stays active and fully functional until the end of the billing period you've already paid for. At that point, your workspace automatically reverts to the free tier — nothing is shut off mid-cycle.
💡 You can change your mind
As long as you're still within your paid period, you can reactivate from the Billing tab. This undoes the pending cancellation and your subscription continues as normal — no data is lost and nothing reverts to free.
What happens to your flows
Your cancellation flows are never deleted when you cancel. The free tier allows one active flow per workspace, so when your plan ends:
Your most recently activated live flow stays Live and keeps running.
Any additional live flows are switched to Paused — they're set aside, not removed.
Any running A/B tests are stopped, and their variant flows are paused as well.
All the configuration inside those paused flows — your surveys, retention offers, goodbye screens, targeting, and settings — is preserved exactly as you left it. If you upgrade again later, those flows are still there waiting for you.
What happens to your team
If you have multiple team members, the free tier keeps a reduced set active. Extra members are deactivated rather than deleted — their accounts, roles, and access settings remain on record. When you return to a paid plan, the members who were deactivated during the downgrade are reactivated automatically.
Your history and records
Cancelling your plan does not wipe your historical data. Your dashboard analytics, past cancellation sessions, and saved records stay in your account. Your past invoices and billing history also remain available for your reference.
Returning to a paid plan
If you upgrade again after reverting to free, churn.io restores the work that was set aside during your downgrade. Flows that were paused are brought back to Live, and deactivated team members are reactivated. Because everything was preserved rather than erased, you pick up right where you left off.
Deleting your account entirely
Cancelling your plan and deleting your account are two different things. If you choose to delete your account, that's a more complete action:
Your account is deactivated and you're signed out of every device immediately.
Any active subscriptions in your billing provider are cancelled.
Your billing-provider customer record is detached from churn.io.
⚠️ Deleting your account stops all billing and access
Once your account is deleted, you're logged out everywhere and your subscription is cancelled. If you only want to stop paying but keep your data and your flows, cancel your plan from the Billing tab instead of deleting your account.
Quick summary
Cancel your plan: you keep full access until your paid period ends, then revert to free. Flows and team members beyond the free limit are paused or deactivated — never deleted — and your history stays intact.
Reactivate before period end: nothing changes, your subscription simply continues.
Upgrade again later: paused flows and deactivated members are restored automatically.
Delete your account: a full shutdown — you're logged out everywhere and billing is cancelled.