Churn.io uses Stripe to handle all billing. You manage your payment method and invoices through the Stripe Customer Portal, which is accessible directly from your Churn.io account settings.
Accessing the billing portal
Go to Settings > Billing
Click the Billing tab
Click Open billing portal
You will be redirected to the Stripe Customer Portal where you can manage your payment details and view your invoice history
Updating your payment method
In the Stripe Customer Portal, click Payment methods to add a new card or update your existing one. Changes take effect immediately and will be used for your next billing charge.
Viewing and downloading invoices
All your billing history is available in the Invoice history section of the portal. You can view and download a PDF of any past invoice for accounting or expense reporting purposes.
💡 Receipts are emailed automatically
Every time a charge is processed, a receipt is sent to the billing email address on your account. If you need receipts sent to a different address, such as your finance team, you can update the billing email in the Stripe Customer Portal.
⚠️ Failed payments
If a payment fails, Churn.io will retry it automatically over the following days and email you to update your card. If the payment remains unpaid, your account will be downgraded to the Free plan until the balance is settled.
💬 Questions or concerns?
Get help from our support specialists at Churn.io. Click the chat icon at the bottom of your screen to reach us directly.