If you cancel your Churn.io subscription, this article explains exactly what happens to your account data, your active flows, and how you can export your data before cancelling.
Cancelling moves you to the Free plan
Cancelling your Churn.io Pro subscription does not delete your account. Instead, your workspace moves to the Free plan at the end of your current billing period. On the Free plan:
One active cancel flow is permitted
Your existing session data and analytics history are retained
The "Powered by Churn.io" badge reappears on your active flow
Pro-only features (A/B testing, unlimited flows) become inaccessible
Requesting full account deletion
If you want to permanently delete your Churn.io account and all associated data, contact our support team. Deletion requests are processed within 30 days. After deletion:
All session data, analytics, and flow configurations are permanently removed
Your organisation and team member accounts are deleted
This action is irreversible
⚠️ Export your data before requesting deletion
If you need a record of your session history, cancel reasons, or save rate data, export it from the dashboard before submitting a deletion request. Once the account is deleted, this data cannot be recovered.
💡 Thinking of leaving?
If there is something we could improve or a reason you are considering cancelling, our team genuinely wants to hear it. Chat with us before you go and we will do our best to help.
💬 Questions or concerns?
Get help from our support specialists at Churn.io. Click the chat icon at the bottom of your screen to reach us directly.