Connecting your payment processor to Churn.io enables audience targeting inside your cancel flows. It lets you show different retention offers based on a customer's plan, billing cycle, trial status, and more. This article explains how to connect and what the integration provides.
How to connect your payment processor
Go to Settings > Integrations
Find your payment processor in the list and click Connect
You will be redirected to your processor's authorisation page. Log in and grant Churn.io read access.
You will be redirected back to Churn.io. The connection status will show as Active.
✅ Read-only access
Churn.io only requests read access to your payment processor. It cannot charge customers, modify subscriptions, or access payment card data.
What data the integration provides
Once connected, Churn.io can use the following subscription attributes when targeting offers in your cancel flows:
Plan name and ID
Billing cycle (monthly or annual)
Subscription status (active, trialling, past due)
Customer tenure (how long they have been subscribed)
Trial end date (for trial users)
Using Churn.io without a payment processor connected
A processor connection is not required to run cancel flows. Without one, you can still use all flow steps and offer types. The only limitation is that subscription-based audience targeting conditions will not be available. You can connect at any time from Settings to unlock them.
⚠️ Multiple processors
If your business uses more than one payment processor, you can connect each one separately. Read Adding Another Integration to learn how.
💬 Questions or concerns?
Get help from our support specialists at Churn.io. Click the chat icon at the bottom of your screen to reach us directly.