The Book a Call offer redirects a cancelling customer to a calendar link where they can schedule a call with your team. It is the highest-touch retention offer available in Churn.io, and it is often the most effective for high-value customers or when the cancel reason is something your team can directly solve.
How to create a Book a Call offer
Open your flow and go to the Offers step
Click Add offer and select Book a call
Enter the calendar URL (Calendly, Cal.com, HubSpot Meetings, or any booking link)
Write the offer headline and description
Set your targeting conditions
When to use this offer
High-value accounts where losing one customer has significant revenue impact
Customers cancelling because of a technical issue or missing feature your team can actually fix
Enterprise or custom plan customers who benefit from a relationship-driven approach
⚠️ Make sure someone is available to take the calls
Only use this offer if your team is genuinely available and prepared to handle retention conversations. A booking link with no availability is worse than no offer at all.
💡 Track conversions from booked calls
Sessions where the customer clicked the booking link are recorded as an offer acceptance in Churn.io, so you can measure how many at-risk customers your team is converting on calls.
💬 Questions or concerns?
Get help from our support specialists at Churn.io. Click the chat icon at the bottom of your screen to reach us directly.