Your organisation branding controls how your business name, logo, and website appear across Churn.io and inside your cancel flows. Keeping this up to date ensures your cancel experience looks professional and on-brand from the moment customers see it.
Organisation settings
To update your basic organisation information:
Go to Settings > Business Accounts
Click Edit next to your organisation
Update your business name, website URL, and organisation logo
Click Save
Your organisation logo is used in certain email notifications and as the default logo in your cancel flows if you have not set a flow-specific logo.
Flow-level branding
For more detailed visual customisation of your cancel flows, including accent colour, background colour, button style, and widget width, go to your flow editor and click the Design tab. Flow-level branding settings override the organisation-level defaults for that specific flow.
💡 Full branding guide
For a complete walkthrough of every branding option available including logo placement, colour controls, border radius, and overlay settings, read Flow Design and Branding: Full Guide.
⚠️ Logo file requirements
Upload your logo as a PNG or SVG file with a transparent background for the best result. The recommended size is at least 200px wide at 2x resolution.
💬 Questions or concerns?
Get help from our support specialists at Churn.io. Click the chat icon at the bottom of your screen to reach us directly.