A free month offer extends a customer's subscription by one billing cycle at no charge. It is a simple but powerful gesture that says "we value you enough to give you more time" without requiring a permanent discount.
How to create a free month offer
Open your flow and go to the Offers step
Click Add offer and select Free month
Write the offer headline and description
Set the targeting conditions to define which customers see this offer
When to use a free month offer
The free month offer is versatile and works well across multiple cancel reasons:
Customers who are undecided or on the fence about cancelling
Long-term subscribers you want to acknowledge with a loyalty reward
Customers who had a poor experience and deserve a goodwill gesture
✅ Lower cost than a discount
A free month offer delays revenue by one cycle rather than permanently reducing it the way a recurring discount does. For customers you are confident will re-engage, it is often the more economical retention tool.
⚠️ Apply it on your billing side
When a customer accepts, Churn.io fires an acceptance event. Your backend must handle extending the billing cycle in your payment processor.
💬 Questions or concerns?
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