A session is the core unit of measurement in Churn.io. Your monthly plan is priced around how many sessions you use. Understanding exactly what counts as a session helps you pick the right plan and avoid unexpected charges.
What counts as a session
A session is recorded the moment a customer opens your cancel flow, regardless of what they do next. All of the following count as one session:
A customer opens the flow and accepts a retention offer
A customer opens the flow and cancels anyway
A customer opens the flow and closes it without completing any step
⚠️ Preview sessions do not count
Sessions triggered through the built-in flow preview in the editor are excluded from your monthly count. Only real customer sessions are billed.
Monthly session allowance
Your plan determines how many sessions are included each month:
Free plan: 50 sessions per month. Additional sessions are billed at $1.00 each.
Pro plan: a fixed monthly allowance based on your chosen session tier (200 to 10,000+)
Checking your session usage
You can view your current month's usage at any time from Settings > Billing > Usage. The usage page shows sessions used, sessions remaining, and the billing cycle reset date.
✅ Notifications before you overage
Churn.io sends you an email notification when you reach 80% and 100% of your monthly session allowance, so you can upgrade your tier before unexpected overage charges apply.
💬 Questions or concerns?
Get help from our support specialists at Churn.io. Click the chat icon at the bottom of your screen to reach us directly.