Your session tier determines how many sessions are included in your Pro plan each month. As your business grows or your cancellation volume changes, you may need to move to a higher or lower tier. This article explains how to change your tier and when each type of change takes effect.
How to change your session tier
Go to Settings > Billing
Click the Plan tab
Click Change tier
Select your new tier from the dropdown
Click Confirm change
When changes take effect
Tier upgrade: takes effect immediately. Your session allowance is increased right away and you are charged a prorated amount for the remainder of the current billing period.
Tier downgrade: takes effect at the start of your next billing cycle. You keep your current higher allowance until then.
💡 Auto tier sync
Churn.io periodically checks your actual usage and may recommend a tier adjustment if your usage has consistently been above or below your current tier. You will receive a notification and can accept or ignore the suggestion.
Checking your current usage before changing
Before upgrading or downgrading, check how many sessions you have used this month from Settings > Billing > Usage. This helps you choose the right tier without paying for more than you need or running out partway through the month.
💬 Questions or concerns?
Get help from our support specialists at Churn.io. Click the chat icon at the bottom of your screen to reach us directly.